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Claims Team Leader (non-motor) EHC482
Posted date [2017-Nov-07]  (ID: 2271)
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This post has expired! It was posted more than 90 days ago.

Claims Team leader (Non Motor) (EHC482) - Port Elizabeth

R22 000 – R40 000 per month depending on experience


  • Grade 12
  • COP or higher insurance qualification/studying towards same
  • 3 years’ relevant claims experience
  • People management experience an advantage
  • Effectively manage the designated claims area and ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility
  • Plan for, implement and manage claims strategic plan within designated area
  • Continuously improve claims service, assist in management of claims spend and contain the increase in average cost of claims
  • Manage and track claims service, quality control and delivery effectively
  • Reduce/maintain turnaround time of claims
  • Analyse query and complaint trends and suggest solutions
  • Ensure compliance of claims/operations systems or procedures
  • Acct as claims technical advisor by educating the broker, client and staff about claims processes and procedures
  • Control claims effectively by monitoring accuracy of data
  • Manage and control outstanding recoveries
  • Identify, control, manage and minimise operational risks and claims leakage
  • Monitor and control aggregates
  • Reduce/maintain own damage claims service effectively
  • Assist in relevant adhoc tasks
  • Prepare periodic reports and presentations on project progress, issues and progress against timeline reports/ updated
  • Manage effective customer service and relations to drive service excellence
  • Maintain service, quality and desired outputs within a specific function process through ensuring compliance to tactical policies, procedures and standards
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
  • Develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals
  • Measure and monitor service delivery compliance of team
  • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery
  • Maintain effective people practices in line with organisational guidelines, policies, culture and values
  • Manage effective costs control in the core processes and ensure adherence to financial and corporate policies and procedures
  • Comply with governance controls to reduce risks
  • Initiate change and continuous improvement in work processes, procedures and schedules


Closing Date: All CVs must be received before or on the 9th of November 2017

Please Register and then Apply Online quote EHC482 in the subject line


Job Title Claims Team Leader (non-motor) EHC482
Post Details
Nationality South African
Employment Equity Open to all Candidates
Town/City Port Elizabeth
Location Eastern Cape
Country South Africa
Job Type Permanent
Industry Insurance
Salary R 22 000 to R 40 000 pm
Languages Spoken English, Afrikaans
Job Ref No EHC482
Start Date ASAP
Closing Date 9 November 2017