Thu, 15 November, 2018
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Claims Team Leader (non-motor) EHC482
Posted date [2017-Nov-07]  (ID: 2271)
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This post has expired! It was posted more than 90 days ago.

Claims Team leader (Non Motor) (EHC482) - Port Elizabeth

R22 000 – R40 000 per month depending on experience


  • Grade 12
  • COP or higher insurance qualification/studying towards same
  • 3 years’ relevant claims experience
  • People management experience an advantage
  • Effectively manage the designated claims area and ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility
  • Plan for, implement and manage claims strategic plan within designated area
  • Continuously improve claims service, assist in management of claims spend and contain the increase in average cost of claims
  • Manage and track claims service, quality control and delivery effectively
  • Reduce/maintain turnaround time of claims
  • Analyse query and complaint trends and suggest solutions
  • Ensure compliance of claims/operations systems or procedures
  • Acct as claims technical advisor by educating the broker, client and staff about claims processes and procedures
  • Control claims effectively by monitoring accuracy of data
  • Manage and control outstanding recoveries
  • Identify, control, manage and minimise operational risks and claims leakage
  • Monitor and control aggregates
  • Reduce/maintain own damage claims service effectively
  • Assist in relevant adhoc tasks
  • Prepare periodic reports and presentations on project progress, issues and progress against timeline reports/ updated
  • Manage effective customer service and relations to drive service excellence
  • Maintain service, quality and desired outputs within a specific function process through ensuring compliance to tactical policies, procedures and standards
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
  • Develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals
  • Measure and monitor service delivery compliance of team
  • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery
  • Maintain effective people practices in line with organisational guidelines, policies, culture and values
  • Manage effective costs control in the core processes and ensure adherence to financial and corporate policies and procedures
  • Comply with governance controls to reduce risks
  • Initiate change and continuous improvement in work processes, procedures and schedules


Closing Date: All CVs must be received before or on the 9th of November 2017

Please Register and then Apply Online quote EHC482 in the subject line


HOW TO APPLY: Please Register and then APPLY ONLINE
Job Title Claims Team Leader (non-motor) EHC482
Nationality South African
Employment Equity Open to all Candidates
Town/City Port Elizabeth
Location Eastern Cape
Country South Africa
Job Type Permanent
Industry Insurance
Salary R 22 000 to R 40 000 pm
Languages Spoken English, Afrikaans
Job Ref No EHC482
Start Date ASAP
Closing Date 9 November 2017
HOW TO APPLY: Please Register and then APPLY ONLINE