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Authorisation Controller (EKE074)
Posted date [2018-Feb-01]  (ID: 2327)
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This post has expired! It was posted more than 90 days ago.

Authorisation Controller (EKE074)


R18000 – R26000 per month


Required qualifications:

  • Qualified motor or diesel mechanic (Non-negotiable, this is a must)
  • RE5 (Preference not essential)
  • Grade 12 or equivalent
  • 5 years’ motor industry experience as motor/diesel mechanic or service advisor
  • 3 years call centre experience within maintenance or warranties environment
  • Good excel and word skills

Working days: Monday to Friday and some Saturdays (Overtime is paid)


This post is call centre based and reports to the Call Centre Manager

Issue and control authorisations to dealer’s/ service agents in a cost effective manner

Processing of supplier invoices


Key performance Areas:

  • Authorisations
  • Dealer liaison
  • Customer liaison
  • Invoice capture
  • General
  • Cost saving initiatives
  • Highlighting trends relating to parts failure/abuse
  • Portray company image/brand in professional/ethical manner


  • Perform authorisations of all repair/maintenance by
  • Confirming dealer code and registration number on system
  • Scrutinizing maintenance history of vehicle
  • Checking for repeat work, warranty, extended warranties, goodwill claims and maintenance rebills/system notes
  • Checking and ensuring vehicle with service/maintenance plans are handled accordingly
  • Ensure cost of maintenance/repair falls in line with industry norm and pre agreed pricing quoted
  • Negotiations with suppliers to obtain best pricing
  • Recording all cost saving made on production system
  • Refer all repairs that require technical inspection to technical manager
  • Confirming of correct discount and labour rates
  • Inspection verification of all major repairs (collated by technical manager)
  • Confirming approval is received if authorisation limit per delegation authority is exceeded

Dealer liaison:

  • Provide assistance and support to dealers by:
  • Maximising company profile with dealer
  • Communicate proactively on mutual interest
  • Maintain high level of professionalism
  • Treat dealers/clients with respect
  • Assisting with dealer queries
  • Negotiations with dealers for best pricing

Customer liaison:

  • Assist clients with queries/problems and advise. Utilise dealer network, should vehicle need to be taken for maintenance/repairs
  • Create and improve customer’s confidence in company by ensuring professional attitude
  • Assist clients with technical advice
  • Arrange technical advisor visits to clients through technical manager


  • Assist with adhoc requests
  • Assist with general office queries
  • Invoice scrutiny and capturing


Please Apply Online with the following in the subject line “ EKE074 – Authorisation Controller – Meadowdale” 




HOW TO APPLY: Please Register and then APPLY ONLINE
Job Title Authorisation Controller (EKE074)
Nationality South African
Employment Equity Open to all Candidates
Town/City Meadowdale, Germiston
Location Gauteng
Country South Africa
Job Type Permanent
Industry Automotive / Motor
Salary R 18 000 to R 26 000pm
Languages Spoken English, Afrikaans
Job Ref No EKE074
Start Date ASAP
Closing Date 28 Feb 2018
HOW TO APPLY: Please Register and then APPLY ONLINE