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Head of Operations: Technical IT / ISP / Telecommunications (EKE173)
Posted date [2018-Apr-10]  (ID: 2393)
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This post has expired! It was posted more than 90 days ago.

Head of Operations: Technical IT / ISP / Telecommunications (EKE173)

Salary: R 500 k o R 700 k per annum

Area:  Cape Town CBD

Preference will be given to EE candidates.

The purpose of this position is to take overall responsibility for the performance and ongoing development of the call centre, ensuring delivery of contractual obligations, client relationship development and ensuring growth and developing in this Technical/ ISP environment.


  • Minimum 10 years operations management experience, with at least 3 years in a senior managerial position in an ISP environment including routing, switching and security knowledge.
  • Must have a broadband technology background.
  • Must have an ITIL qualification
  • Proficient in internationally accepted methodologies, processes and operational frameworks, such as ITIL.
  • Understanding of Contact Centre or Service Desk Centre Industry in terms of how people and technology work together for business optimization
  • Experience in the development and adherence of policies, procedures and processes
  • Experience in the development of SLA’s
  • Must be willing to start work early and be willing to work in a nightshift


The Key Performance Areas:

  • Technical Management

Maintaining high levels of technical understanding and support to the operation.


  • Operations Management

Policies, Procedures, Reports, Projects and Reports.


  • Leadership and People Management

Strategic Leadership fostering teamwork, effective communication, compliance and performance management.


  • Training and Development

Up-skill and Motivate with effective leadership, mentoring, coaching and performance improvement.


  • Financial Performance Management

Ensure sustained and profitable financial growth. Budget management. SLA and Contract Management.


  • Client Relationships

Main point of contact for the Client to ensure collaboration of operational goals and vision.


Please APPLY ONLINE and quote EKE173 in the subject line


HOW TO APPLY: Please Register and then APPLY ONLINE
Job Title Head of Operations: Technical IT / ISP / Telecommunications (EKE173)
Nationality South African
Employment Equity Open to all Candidates
Town/City Cape Town
Location Western Cape
Country South Africa
Job Type Permanent
Industry Telecommunication
Salary R 500 k to R 700 k per annum
Languages Spoken English
Job Ref No EKE173
Start Date ASAP
Closing Date 30 April 2018
HOW TO APPLY: Please Register and then APPLY ONLINE