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Mikrotik 3rd Tier Support Technician (EKE212)
Posted date [2018-May-24]  (ID: 2481)
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Permanent position for a Mikrotik 3rd Tier Support Technician (EKE212), in Rivonia, Jhb

R15000 – R25000 per month

Seeking candidates with strong knowledge of Mikrotik products and installations and support

REQUIREMENTS:

  • Grade 12
  • Relevant Qualification
  • Good understanding of systems environment
  • Practical experience of software and hardware (VoIP Phones, Pbx systems)
  • Ability to adapt easily and be flexible
  • Excellent planning and organizing skills
  • A+, N+, MTCNA, CCNA (Advantageous)
  • Linux experience is essential
  • Asterisk experience is essential
  • Strong Networking experience (Switches, VLANS, routing etc…)
  • Installation of ADSL/Diginet/ Mikrotik Fibre Routers and Wireless Access Points
  • Excellent communication skills, both verbal and written
  • Provide client support and technical issue resolution via email, phone, web
  • Build rapport and elicit problem details from non-technical or technical customers
  • Provide timely, efficient and pleasant follow up to user questions or issues
  • Build deep knowledge of products
  • Document all incidents in incident tracking system
  • Manage incidents to closure
  • Interact effectively with customers, internal infrastructure and systems staff
  • Escalate issues as needed both internal and external
  • Rotate On-Call duty with other staff members
  • Deploy software for test and production uses.
  • Assist in testing new software functionality prior to release
  • Assist in generating training materials and customer facing documentation.
  • Constantly maintain documentation and SOP of Internal procedures
  • Become the mentor and escalation point for Tier 1 and Tier 2 Support
  • Provide high level support on escalated issues in timely fashion
  • Diagnose and resolve client issues that require in-depth knowledge of the functionality of the product
  • Work with our Development team to develop, design and propose solutions to meet technological needs for customers and staff
  • Responsible for accurate, timely logging of all support calls in call tracking system and escalation of problems where appropriate
  • Perform special projects as required
  • Constantly train and upskill Onsite Technicians, 1st tier and 2nd tier Support
  • Respond to client outages and emergency situations
  • 24/7shift rotation and on-call support
  • Provide first and second level support for problem determination, new installations, upgrades of hardware and software for all support issues
  • Experience in supporting telephony/call centre environments (Voice & Data)

Please APPLY ONLINE quote EKE212 in the subject line

HOW TO APPLY: Please Register and then APPLY ONLINE
    
Job Title Mikrotik 3rd Tier Support Technician (EKE212)
Nationality South African
Employment Equity Open to all Candidates
Town/City Rivonia
Location Gauteng
Country South Africa
Job Type Permanent
Industry Information Technology
Salary
Languages Spoken
Job Ref No
Start Date
Closing Date
    
HOW TO APPLY: Please Register and then APPLY ONLINE