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Optical Customer Service Consultant (EKE245)
Posted date [2018-Jul-16]  (ID: 2551)
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This post has expired! It was posted more than 90 days ago.

Permanent position for an Optical Customer Service Consultant (EKE245) in Kramerville, Sandton

R12000 CTC per month including provident fund and medical aid


  • Grade 12
  • Optometry/ dispensing diploma
  • Provide assistance to customers to facilitate ease of ordering, tracking outstanding orders and resolving any technical queries
  • Optometric practice experiences an advantage
  • Optical/laboratory experience an advantage
  • Ms office skills essential
  • Attend to customers telephonically on product, technical or order queries
  • Problem solving
  • Capturing of phone, email and fax orders
  • Monitor and ensure correct turnaround times of all orders for key account customers
  • Manage key accounts lens usage data to ensure customer product growth targets are met
  • Report to management on customer complaints
  • Store activation: initiate contact with customers and provide product/sales info to improve lens usage
  • Assist with credit requests

Sales support

  • Support in market sale consultants with tools to ensure continued revenue growth in region
  • Assist sales consultants with urgent requests, technical or non-adaption information requests

Production support

  • Attend to customer queries within a day to ensure satisfaction
  • Ensure communication is documented and correctly tagged/labelled to ensure smooth completion of queries and orders

Management support

  • Assist supervisor and managers with assistance


Please Apply Online and quote EKE245 in the subject line

HOW TO APPLY: Please Register and then APPLY ONLINE
Job Title Optical Customer Service Consultant (EKE245)
Nationality South African
Employment Equity Open to all Candidates
Town/City Kramerville, Sandton
Location Gauteng
Country South Africa
Job Type Permanent
Industry Call Centre & Help Desk
Languages Spoken
Job Ref No
Start Date
Closing Date
HOW TO APPLY: Please Register and then APPLY ONLINE