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Optical Customer Service Consultant (EKE245)
Posted date [2018-Jul-16]  (ID: 2551)
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Permanent position for an Optical Customer Service Consultant (EKE245) in Kramerville, Sandton

R12000 CTC per month including provident fund and medical aid


  • Grade 12
  • Optometry/ dispensing diploma
  • Provide assistance to customers to facilitate ease of ordering, tracking outstanding orders and resolving any technical queries
  • Optometric practice experiences an advantage
  • Optical/laboratory experience an advantage
  • Ms office skills essential
  • Attend to customers telephonically on product, technical or order queries
  • Problem solving
  • Capturing of phone, email and fax orders
  • Monitor and ensure correct turnaround times of all orders for key account customers
  • Manage key accounts lens usage data to ensure customer product growth targets are met
  • Report to management on customer complaints
  • Store activation: initiate contact with customers and provide product/sales info to improve lens usage
  • Assist with credit requests

Sales support

  • Support in market sale consultants with tools to ensure continued revenue growth in region
  • Assist sales consultants with urgent requests, technical or non-adaption information requests

Production support

  • Attend to customer queries within a day to ensure satisfaction
  • Ensure communication is documented and correctly tagged/labelled to ensure smooth completion of queries and orders

Management support

  • Assist supervisor and managers with assistance


Please Apply Online and quote EKE245 in the subject line

HOW TO APPLY: Please Register and then APPLY ONLINE
Job Title Optical Customer Service Consultant (EKE245)
Nationality South African
Employment Equity Open to all Candidates
Town/City Kramerville, Sandton
Location Gauteng
Country South Africa
Job Type Permanent
Industry Call Centre & Help Desk
Languages Spoken
Job Ref No
Start Date
Closing Date
HOW TO APPLY: Please Register and then APPLY ONLINE