Thu, 15 November, 2018
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Mikrotik 3rd Tier Support Engineer EKE221
Posted date [2018-Sep-13]  (ID: 2621)
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Seeking candidates with strong knowledge of Mikrotik products and installations and support

3rd Tier Support Experience essential

Mikrotik Experience essential

Experience within the telecommunications industry essential

REQUIREMENTS:

  • Grade 12
  • Relevant Qualification
  • Good understanding of systems environment
  • Practical experience of software and hardware (VoIP Phones, Pbx systems)
  • Ability to adapt easily and be flexible
  • Excellent planning and organizing skills
  • A+, N+, MTCNA, CCNA (Advantageous)
  • Linux experience is essential
  • Asterisk experience is essential
  • Strong Networking experience (Switches, VLANS, routing etc…)
  • Installation of ADSL/Diginet/ Mikrotik Fibre Routers and Wireless Access Points
  • Excellent communication skills, both verbal and written
  • Provide client support and technical issue resolution via email, phone, web
  • Build rapport and elicit problem details from non-technical or technical customers
  • Provide timely, efficient and pleasant follow up to user questions or issues
  • Build deep knowledge of products
  • Document all incidents in incident tracking system
  • Manage incidents to closure
  • Interact effectively with customers, internal infrastructure and systems staff
  • Escalate issues as needed both internal and external
  • Rotate On-Call duty with other staff members
  • Deploy software for test and production uses.
  • Assist in testing new software functionality prior to release
  • Assist in generating training materials and customer facing documentation.
  • Constantly maintain documentation and SOP of Internal procedures
  • Become the mentor and escalation point for Tier 1 and Tier 2 Support
  • Provide high level support on escalated issues in timely fashion
  • Diagnose and resolve client issues that require in-depth knowledge of the functionality of the product
  • Work with our Development team to develop, design and propose solutions to meet technological needs for customers and staff
  • Responsible for accurate, timely logging of all support calls in call tracking system and escalation of problems where appropriate
  • Perform special projects as required
  • Constantly train and upskill Onsite Technicians, 1st tier and 2nd tier Support
  • Respond to client outages and emergency situations
  • 24/7shift rotation and on-call support
  • Provide first and second level support for problem determination, new installations, upgrades of hardware and software for all support issues
  • Experience in supporting telephony/call centre environments (Voice & Data)

 

 

HOW TO APPLY: Please Register and then APPLY ONLINE
    
Job Title Mikrotik 3rd Tier Support Engineer EKE221
Nationality South African
Employment Equity Open to all Candidates
Town/City Rivonia
Location Gauteng
Country South Africa
Job Type Permanent
Industry Telecommunication
Salary R25000 per month
Languages Spoken English
Job Ref No EKE221
Start Date asap
Closing Date when filled
    
HOW TO APPLY: Please Register and then APPLY ONLINE