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Helpdesk Agent/Scheduler MKT143
Posted date [2019-Apr-04]  (ID: 2874)
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Helpdesk Agent/Scheduler (MKT143)

Rivonia

R12 000 -R15000 per month

 

This is a contract post (Maternity cover contract) for a period of 4 months only with no view of permanent, must be available to start immediately

 

Educational requirements:

Grade 12

Call Centre Diploma or similar

Helpdesk Training

A+ Certification

AT least 2 years working experience in helpdesk within an IT/technical environment

 

Duties and responsibilities:

Logging of calls onto the system

Assigning calls to techies

Following up that calls are attended to

Scheduling techie diaries to enable them to do the work logged

Scheduling technicians to attend to requests

Assign requests to technicians

Follow up with clients after a call was completed

Admin related to closed calls

Liaison with 3rd party providers on issues i.e. Fibre connections down, etc.

Monthly reports to Management and Clients

Must be very organised

Must be good with clients

Work well within a team

High pressure job

Mon- fri 08h00 -17h00

 

 

HOW TO APPLY: Please Register and then APPLY ONLINE
    
Job Title Helpdesk Agent/Scheduler MKT143
Nationality South African
Employment Equity Open to all Candidates
Town/City Rivonia
Location Gauteng
Country South Africa
Job Type Contract (fixed)
Industry Information Technology
Salary R15000 per month
Languages Spoken English
Job Ref No MKT143
Start Date asap
Closing Date 30 April 2019
Telephone 0114313542
    
HOW TO APPLY: Please Register and then APPLY ONLINE