Sat, 16 November, 2019
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Mikrotik Specialist (MKT273)
Posted date [2019-Sep-16]  (ID: 3033)
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Permanent position for a Mikrotik Specialist (MKT273) in Umhlanga, Durban

R40 000 – R60 000 per month

If you are the type of person who takes products home to test and play around with, we are looking for you!

  • As a T3 (Third Tier) Support Engineer/ Mikrotik Specialist with expertise specifically with Mikrotik products and very technically minded you will be responsible for providing expert level technical support to ensure a positive customer experience
  • Interact daily with customers, vendors and internal team members and will be final point of escalation for support queries
  • Point of reference for support team to ensure policy and procedures are followed correctly
  •  
  • 5-8 years of experience in telco (Voice and data) Environment – Essential

Certifications:

  • Mikrotik Certified Network Associate or equivalent
  • SIP School certified Associate

You will need to demonstrate:

  • Internet/telco service provider equipment knowledge
  • Specialization in at least two of the following:
  • Voice – packet analysis (e.g, wireshark) and advanced asterisk
  • Server environment – Linux redhat administration, proxmos, MySQL, Ceph, Virtualisation, clustering
  • Networking – Switches, VLANS, PPP, Dynamic Routing, BGP, OSPF, IPSec
  • Security – Threats, hacks, Vulnerabilities, Risk management, identity and access management, cryptography and PKI, COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH
  • Assume ownership of new, escalated (From Tier 1 and 2) and open service tickets
  • Respond to client outages and emergency situations
  • Perform share of 24-hour standby on call rotation with support team
  • Support and assist team members, and work as liaison between support, fulfilment and field ops to ensure acceptable MTTS (Mean time to repair)
  • Strive to achieve service level targets
  • Handle specialized functions and perform special projects
  • Monitor, mentor and train the support team
  • Diagnose root causes of technical related complaints, propose alternate solutions and run proof of concepts (POCs) to determine viability
  • Work independently and with management to continuously improve processes and procedures
  • Assist in generating and maintaining policy/procedure, knowledge base, training and customer facing documentation
  • Work with systems team to inform the design/development of customer and staff solutions
HOW TO APPLY: Please Register and then APPLY ONLINE
    
Job Title Mikrotik Specialist (MKT273)
Nationality South African
Employment Equity Open to all Candidates
Town/City Durban
Location KwaZulu Natal
Country South Africa
Job Type Permanent
Industry Information Technology
Salary R40 000 - R60 000 per month
Languages Spoken
Job Ref No
Start Date As soon as possible
Closing Date 30 Sept 2019
Telephone 0114313542
    
HOW TO APPLY: Please Register and then APPLY ONLINE