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Mikrotik Specialist (MKT273)
Posted date [2019-Sep-16]  (ID: 3033)
Kontak Recruitment is one of the leading recruitment agencies in Johannesburg and has been partnering with employers as their preferred recruiter in South Africa and Internationally for over 10 years to fulfill their recruitment and hiring of personnel for their available job opportunities in various sectors. We assist companies that are looking to recruit and hiring new staff with their employment requirements by sourcing the best possible talent for their available job vacancies....
This post has expired! It was posted more than 90 days ago.

Permanent position for a Mikrotik Specialist (MKT273) in Umhlanga, Durban

R40 000 – R60 000 per month

If you are the type of person who takes products home to test and play around with, we are looking for you!

  • As a T3 (Third Tier) Support Engineer/ Mikrotik Specialist with expertise specifically with Mikrotik products and very technically minded you will be responsible for providing expert level technical support to ensure a positive customer experience
  • Interact daily with customers, vendors and internal team members and will be final point of escalation for support queries
  • Point of reference for support team to ensure policy and procedures are followed correctly
  •  
  • 5-8 years of experience in telco (Voice and data) Environment – Essential

Certifications:

  • Mikrotik Certified Network Associate or equivalent
  • SIP School certified Associate

You will need to demonstrate:

  • Internet/telco service provider equipment knowledge
  • Specialization in at least two of the following:
  • Voice – packet analysis (e.g, wireshark) and advanced asterisk
  • Server environment – Linux redhat administration, proxmos, MySQL, Ceph, Virtualisation, clustering
  • Networking – Switches, VLANS, PPP, Dynamic Routing, BGP, OSPF, IPSec
  • Security – Threats, hacks, Vulnerabilities, Risk management, identity and access management, cryptography and PKI, COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH
  • Assume ownership of new, escalated (From Tier 1 and 2) and open service tickets
  • Respond to client outages and emergency situations
  • Perform share of 24-hour standby on call rotation with support team
  • Support and assist team members, and work as liaison between support, fulfilment and field ops to ensure acceptable MTTS (Mean time to repair)
  • Strive to achieve service level targets
  • Handle specialized functions and perform special projects
  • Monitor, mentor and train the support team
  • Diagnose root causes of technical related complaints, propose alternate solutions and run proof of concepts (POCs) to determine viability
  • Work independently and with management to continuously improve processes and procedures
  • Assist in generating and maintaining policy/procedure, knowledge base, training and customer facing documentation
  • Work with systems team to inform the design/development of customer and staff solutions
HOW TO APPLY: Please Register and then APPLY ONLINE
    
Job Title Mikrotik Specialist (MKT273)
Nationality South African
Employment Equity Open to all Candidates
Town/City Durban
Location KwaZulu Natal
Country South Africa
Job Type Permanent
Industry Information Technology
Salary R40 000 - R60 000 per month
Languages Spoken
Job Ref No
Start Date As soon as possible
Closing Date 30 Sept 2019
Telephone 0114313542
    
HOW TO APPLY: Please Register and then APPLY ONLINE